Sutherland Global Services Philippines, Inc. (Philippines)

Sutherland Global Services Philippines Inc is the Philippine operating arm of Sutherland, a global business process transformation and customer experience management company. The entity provides a wide range of outsourced services including customer care, technical support, sales and retention, back-office processing, finance and accounting services, content moderation, analytics-enabled operations and technology support to multinational clients in industries such as technology, telecommunications, banking and financial services, retail and e-commerce, healthcare and travel. Headquartered in Taguig and operating multiple delivery centers across Metro Manila and selected provincial locations, Sutherland Global Services Philippines leverages the country's English-proficient talent pool to support voice, non-voice and digital channels for customers in North America, Europe and the Asia-Pacific region. The company combines process expertise, domain knowledge, automation tools and analytics platforms to design and run end-to-end customer lifecycle and back-office processes. Strategically, it focuses on expanding high-value knowledge work, enhancing digital and automation capabilities, and maintaining strong people practices and training programs to sustain service quality and scalability as part of Sutherland's global delivery network.