Ecco Europe Service Center Sp. z o.o. (Poland)

Ecco Europe Service Center Sp. z o.o. functions as a centralized service and operations hub supporting the ECCO group, a Danish footwear and leather goods brand with an international sales footprint. Core activities are organized around business support segments including customer care operations delivering multi-channel customer support (email, phone and chat), finance functions covering accounting and controlling processes supporting retail and regional operations, IT and service desk activities providing internal technology support, and e-commerce support functions aligned with digital sales execution and customer experience. The service center supports ECCOs commercial operations across multiple European markets and interfaces with the brands product and retail ecosystem, contributing to operational continuity for both direct-to-consumer and partner channels. Geographic scope is Poland-based with cross-border reach through support to international ECCO operations and customers. Key assets include specialized multilingual teams, standardized support processes and operational know-how embedded in a shared-services model for a global consumer brand. Strategic positioning is centered on scalable shared services for a multinational retail and e-commerce business, improving process efficiency, service quality and consistency across customer, finance and technology support domains.