Grand Saga Sdn. Bhd. (Malaysia)

Grand Saga Sdn. Bhd. is a Malaysia-based highway concessionaire entrusted to provide highway-related services and to operate the Cheras–Kajang Highway (E7), an approximately 11.5-kilometre intra-urban controlled-access toll expressway linking Cheras, Kuala Lumpur to Saujana Impian, Kajang in Selangor. Incorporated in 1991, the company undertakes the full spectrum of concessionaire responsibilities spanning design and construction legacy management, ongoing operation, routine and periodic road maintenance (penyelenggaraan jalan), toll collection, traffic safety programmes, and customer assistance services. The expressway includes two principal toll plazas-Batu 9 and Batu 11-supported by multi-lane tolling infrastructure and electronic payment systems, reflecting a technology-enabled toll collection environment aligned with evolving user preferences. Grand Saga's operating footprint includes interchanges serving key residential and commercial catchments along the corridor, as well as facilities such as rest and service areas, lay-bys, shelters, pedestrian bridges, and supporting roadside amenities designed to enhance commuter convenience and safety. A defining operational asset is its 24/7 patrol and incident response capability branded as “Saga Ronda,” complemented by traffic monitoring and a command/monitoring centre function that relays incident information for immediate action. The service model includes on-road assistance, traffic management during incidents, coordination with emergency services, and free towing support for breakdown cases, positioning the company as both a toll operator and an integrated road service provider. The company's strategic focus centers on maintaining service reliability, road user satisfaction, and sustainable financial performance across the concession period by balancing toll revenue stability with disciplined maintenance planning, safety management, toll plaza operational efficiency, and structured upgrade programmes for civil, mechanical, and electrical systems. With a mature traffic base, essential urban connectivity, and an established operational platform, Grand Saga is positioned as a key intra-urban toll operator supporting mobility in the Klang Valley.